Govardhan Driver Services
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Cancellation and Refund Policy

Effective Date: 19 September 2026 · Updated: 25 October 2026

Govardhan Driver Services (sole proprietorship)
Hyderabad, Telangana, India
Website: govardhandriverservices.com
Support Phone: 7842627059
Support Email: govardhandriverservice@gmail.com
Grievance Officer: Govardhan Reddy – 9705388819
Business/Registered Address: 28-174 Maruthi Nagar, Near Ganesh Mandapam, Quthbullapur, Medchal-Malkajgiri, Hyderabad – 500055

This page explains, in plain words, what happens when a booking is cancelled and when you get your money back. It is exactly how our website and our office work.

1. What you pay

  • To confirm a booking you pay a small advance online. The amount is shown before you pay.
  • The advance is taken off your fare. You pay the rest after the trip.
  • If you cancel before the trip, there is nothing more to pay.

2. Cancelling within 30 minutes of paying (1 hour for outstation): full refund, automatically

If the booking is cancelled within 30 minutes of paying the advance — by you or by us — the full advance is refunded automatically. You do not need to ask. For outstation trips (single trip or round trip) you have 1 hour instead of 30 minutes.

  • The money goes back to the same account, card or UPI you paid from.
  • Banks usually show it within 5–7 working days.
  • If you paid through PhonePe, our office sends the refund back through PhonePe by hand. It still goes back to where you paid from.

3. Cancelling later than that

After 30 minutes (1 hour for outstation trips) the advance is not refunded, because by then we have planned a driver for your trip.

If we cancel because we cannot send you a driver, we refund the full advance, whenever it happens.

4. How to cancel

  • Open the booking in My bookings and tap Cancel booking. Before you confirm, the page tells you whether your advance will be refunded automatically.
  • Or call or WhatsApp us on 7842627059.
  • Once the trip has started it cannot be cancelled in the app. Please call us.

5. How we tell you

When a booking is cancelled, and again when a refund has been sent, you get a message in Notifications on your account (and on your phone, if you turned on notifications). It shows the amount and your booking number.

6. Changing the date or time

Call or WhatsApp us. Changing the date or time costs nothing. We move the booking if a driver is free at the new time. If no driver is free, you can cancel instead, and the rules above apply.

7. Failed payments

A failed payment is never treated as paid. If money left your account but the payment failed, your bank or UPI app normally returns it on its own, usually within 5–7 working days. If it does not, contact us with the payment reference and we will check it and help you.

8. Trips that are partly done, or problems with a trip

If a trip is cut short or something went wrong, call us. Our office looks at what happened and may refund all or part of what you paid.

9. Contact us about a refund

Phone: 7842627059, 9705388819, 7842527059
Email: govardhandriverservice@gmail.com

Please tell us your booking number, your registered mobile number and, if you have it, the payment reference.