Service and Fulfilment Policy
Effective Date: 19 September 2026
Govardhan Driver Services (sole proprietorship)
Hyderabad, Telangana, India
Website: govardhandriverservices.com
Support Phone: 7842627059
Support Email: govardhandriverservice@gmail.com
Grievance Officer: Govardhan Reddy – 9705388819
Business/Registered Address: 28-174 Maruthi Nagar, Near Ganesh Mandapam, Quthbullapur, Medchal-Malkajgiri, Hyderabad – 500055
This policy explains how Govardhan Driver Services bookings are created, scheduled, assigned and fulfilled.
1. Booking
A customer may select an available service/order type and provide information such as:
- Date and time
- Pickup location
- Destination
- Vehicle requirement
- Duration
- Other configured booking options
Locations may be provided through map, GPS, search, saved address or manual address entry where supported.
2. Booking Types
The system distinguishes order type from service.
Initial order types are:
- LOCAL
- OUTSTATION_SINGLE_TRIP
- OUTSTATION_ROUND_TRIP
Services may include Local Day, Local Night, Drink & Drive, Airport Round Trip, Vehicle + Client Pickup and Outstation services.
3. Pricing and Confirmation
Our system calculates the price using the current pricing. A booking may proceed through payment and confirmation according to the applicable service/payment workflow.
4. Driver Assignment
Drivers are assigned subject to eligibility and schedule availability. Before assigning a driver, we check the driver’s status, vehicle skill, service eligibility, payment eligibility and schedule conflicts.
5. Future Bookings
Future bookings may coexist with a driver’s current work when there is no schedule overlap. Where a scheduling conflict exists, we do not assign the overlapping work.
6. Before the Service
The platform may send booking and schedule notifications. For future bookings we send reminders, for example one day, two hours and one hour before the scheduled time.
7. During Fulfilment
Depending on the enabled features, booking progress may include stages such as:
Booking Created → Driver Assigned → Driver Accepted → Driver On The Way → Driver Arrived → Trip Started → Trip Completed.
Location/GPS and trip photographs may be used where configured and permitted.
8. Changes to an Assignment
An authorized operations user may cancel, reschedule or reassign a booking where necessary. We keep the booking history and notify affected users where applicable.
9. Service Completion
A trip is marked complete only after our system has validated it.
10. Additional Charges
Depending on the selected service, charges may include base amount, extra hours, travel and food/accommodation. The exact amount is shown in your booking before you pay.
Fuel, toll charges, parking fees and other trip expenses are paid by the customer, in addition to the booking fare.
11. Service Availability
Service availability depends on location, time, eligible driver availability, vehicle requirements and operational capacity.
Service area: Hyderabad, Telangana.
12. Customer Support
For fulfilment issues, delays, assignment questions or service concerns, contact the support details shown above and provide the booking ID.